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Privacy policy

Last updated: September 2026

Contents
  1. 1Data controller
  2. 2What personal data we process
  3. 3Purposes of processing
  4. 4Legal basis for processing
  5. 5Mandatory data
  6. 6Data retention
  7. 7Recipients of the data
  8. 8Guest registration
  9. 9Bookings made through habitur.es
  10. 10WhatsApp
  11. 11Technology providers and services
  12. 12International data transfers
  13. 13Cookies and similar technologies
  14. 14Data subject rights
  15. 15Right to lodge a complaint
  16. 16Data of minors
  17. 17Data security
  18. 18Data provided by third parties
  19. 19Automated decisions
  20. 20Third party links and services
  21. 21Changes to this Privacy Policy
  22. 22Contact

1. Data controller

In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), users are informed that the controller of the personal data collected through this website is:

  • Controller: Marc Munar Gaspar
  • Trade name: Habitur
  • Tax ID (NIF): 41540085S
  • Business address: C/ Llorenç Frau, 84, bajos, 07198 Palma, Balearic Islands, Spain
  • Email: info@habitur.es
  • Phone: +34 618 16 48 39

Habitur operates mainly in Mallorca and provides services related to the management and intermediation of holiday rentals and booking agency activity.

2. What personal data we process

The personal data we may process depends on your relationship with Habitur and the services you use.

Data provided through the contact form

  • Name.
  • Email address.
  • Phone number.
  • Type of user or reason for contact, for example guest or owner.
  • Content of the message and any other information the user provides voluntarily.

Data relating to bookings and guests

  • First name and surname.
  • Contact details, such as phone and email.
  • Booking and stay details.
  • Arrival and departure dates.
  • Number of guests.
  • Data needed to manage payments, deposits or amounts associated with the booking.
  • Communications before, during and after the stay.
  • Information relating to incidents, requests or complaints.
  • Identification data and other information legally required for guest registration and reporting, where applicable.

Where necessary to comply with legal obligations relating to guest registration, data such as first name and surname, sex, identity document, nationality, date of birth, usual place of residence, phone, email, stay details and other information required by current regulations may be processed.

Owner data

  • First name and surname.
  • ID card number or tax ID.
  • Address, phone and email.
  • Information about the managed home or homes.
  • Contractual data.
  • Bank details needed to make settlements or payments.
  • Tax and invoicing information.
  • Communications and incidents relating to the management of the property.

Technical and browsing data

When users browse the website, certain technology services may collect information such as IP address, device type, browser, pages visited, time spent browsing, online identifiers and other similar technical information, especially where the user has authorised the installation of analytics or advertising cookies.

3. Purposes of processing

Habitur may process personal data for the following purposes:

  • Answering enquiries: replying to messages received through the contact form, email, phone or WhatsApp.
  • Handling owner requests: responding to information requests from people interested in Habitur's holiday rental management services.
  • Managing bookings: processing bookings made directly through habitur.es or through other channels and managing the relationship with guests.
  • Providing services during the stay: managing arrivals, departures, communications, incidents, deposits, additional services and guest assistance.
  • Managing homes and owners: carrying out the services contracted with owners and managing bookings, settlements, communications, incidents, cleaning, maintenance and other associated services.
  • Complying with legal obligations: meeting tax, accounting, tourism, administrative and public safety obligations, including guest registration and reporting where mandatory.
  • Managing payments and invoicing: processing charges, refunds, deposits, settlements, invoices and financial documentation relating to the services provided.
  • Ensuring security: preventing fraud, abuse, unauthorised access or activities that may affect the security of the website or the services.
  • Analysing how the website performs: obtaining statistics and analysing the use of habitur.es where the user has authorised the corresponding cookies.
  • Measuring campaigns and advertising: using technologies such as Meta Pixel where the user has given prior consent through the cookie management system.

Habitur does not currently use data obtained through the website to send newsletters or regular commercial communications by email.

Should this type of service be enabled in the future, the corresponding consent will be requested beforehand where required.

4. Legal basis for processing

The legal basis depends on the purpose for which the data is used.

When users contact Habitur with an enquiry, the legal basis may be their consent and, where the enquiry relates to a possible contract, taking pre-contractual steps at the data subject's request.

Where processing is necessary to manage a booking, a stay or a contract with an owner, the legal basis is the performance of a contract or taking pre-contractual steps.

Where certain data must be processed to comply with tax, administrative, tourism, guest registration or other obligations imposed by law, the legal basis is compliance with a legal obligation.

Certain processing relating to systems security, fraud prevention, defence against claims or the protection of Habitur's interests may be based on legitimate interest, provided that interest does not override the rights and freedoms of the data subjects.

Analytics or advertising cookies, or equivalent technologies requiring authorisation, will only be used where the user has given consent through the website's cookie management system.

5. Mandatory data

Fields marked as mandatory in forms must be completed in order to process the request correctly.

The habitur.es contact form currently asks for name, email, phone, type of contact and message. Users must also accept the Privacy Policy before submitting the form.

If the user does not provide the data needed to manage a booking, formalise a contract or comply with a legal obligation, Habitur may be unable to provide the requested service.

6. Data retention

Personal data will be kept only for as long as necessary to fulfil the purpose for which it was collected.

Enquiries received through the form, email, phone or WhatsApp will be kept for as long as necessary to deal with them and handle any subsequent actions.

Where there is a contractual relationship, data may be kept for the entire duration of that relationship and, once it has ended, will remain duly blocked for the periods required by tax, accounting, civil, commercial or any other applicable regulations.

Data that must form part of the guest registration records will be kept for the legally established period. Where Royal Decree 933/2021 applies, data subject to the registration obligation will be kept for three years from the end of the contracted service.

Data processed through cookies will be kept for the periods indicated in the Cookie Policy and in each provider's settings.

7. Recipients of the data

Habitur does not sell personal data to third parties.

However, data may be disclosed or made available to third parties where necessary to provide the services, manage a booking, comply with a legal obligation or properly perform the contractual relationship.

Possible recipients or providers include:

  • Owners of the booked homes, where necessary to manage the stay or the contractual relationship.
  • Booking platforms and technology systems used to manage accommodation and bookings.
  • Banks and payment service providers.
  • Cleaning, maintenance or other stay related service providers, only where necessary.
  • Advisers, accountants (gestorías) and professional service providers working for Habitur.
  • Public administrations, authorities, law enforcement agencies, the Spanish Tax Agency, courts and tribunals where there is a legal obligation.
  • Technology providers needed for the operation and hosting of the website.

Where a third party processes personal data on behalf of Habitur as a data processor, Habitur will seek to ensure that a data processing agreement is in place in accordance with applicable regulations.

8. Guest registration

Where the regulations on registration and reporting of users of accommodation services apply, Habitur may request the necessary data from guests in order to register it and report it to the competent authorities.

This data may include the identification, contact, booking, stay and transaction information required by current legislation.

This data is processed to comply with the legal obligations applicable to accommodation and holiday rental activity.

9. Bookings made through habitur.es

Users can make bookings directly through habitur.es.

The data provided during the booking process will be used to manage the request, confirm availability, formalise the booking, process payment where applicable, communicate with guests and provide services relating to the stay.

Technology providers, payment providers, banks or other service providers needed to complete the transaction may be involved in managing certain aspects of the booking.

Habitur will only process the data needed to manage the booking and to comply with the obligations arising from the contractual relationship and applicable regulations.

10. WhatsApp

Habitur can be contacted via WhatsApp using the phone number shown on the website.

When a user chooses this channel, the data provided and the communications exchanged may be processed to answer the enquiry, manage a booking, provide assistance during a stay or maintain the corresponding professional relationship.

Using WhatsApp also involves the processing of certain data by the provider of that service, in accordance with its own terms and privacy policies.

11. Technology providers and services

Services provided by third parties are or may be used for the operation of habitur.es.

  • Hostinger: provider used for services relating to the hosting and operation of the website.
  • Google Analytics: may be used to obtain statistics on the use and browsing of the website, provided the user has authorised the corresponding cookies.
  • Google Maps: may be used to display maps, locations or geographic information.
  • Google Fonts: may be used to display the typefaces used in the website design.
  • Meta Platforms: certain Instagram content may be embedded on the website, and Meta technologies such as Meta Pixel may be used to measure certain actions or campaigns where consent has been given.
  • WhatsApp: used as a voluntary communication channel with guests, owners and other users.

These providers may process certain technical and browsing data in accordance with their own privacy policies.

12. International data transfers

Some of the technology providers used by Habitur belong to international business groups or may use servers located outside the European Economic Area.

In these cases, data may be transferred internationally where necessary for them to provide their services.

Habitur will seek to use providers that apply mechanisms recognised by European regulations to guarantee an adequate level of protection, such as European Commission adequacy decisions, standard contractual clauses or other legally valid mechanisms.

Users can consult each provider's privacy policy for further information on how their data is processed and the mechanisms used for international transfers.

13. Cookies and similar technologies

Habitur.es may use technical cookies necessary for the website to function and, with the user's prior consent where required, analytics, personalisation or advertising cookies.

Among other technologies, services relating to Google Analytics, Google Maps, Google Fonts, Instagram and Meta Pixel may be used.

Users can accept, reject or configure non essential cookies through the consent management system available on the website.

More detailed information is available in the Cookie Policy.

14. Data subject rights

Individuals whose data is processed by Habitur can exercise the rights recognised by data protection regulations.

  • Access: find out what personal data we are processing.
  • Rectification: request the correction of inaccurate or incomplete data.
  • Erasure: request the deletion of data where appropriate.
  • Objection: object to certain processing in the cases provided for by law.
  • Restriction: request that the processing of data be restricted in certain circumstances.
  • Portability: receive personal data in a structured format and, where appropriate, request its transfer to another controller.
  • Withdrawal of consent: withdraw previously given consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

To exercise these rights, the data subject can send a request to:

  • Email: info@habitur.es

The request must state which right is being exercised and include the information needed to identify the applicant. Where there are reasonable doubts about their identity, additional information may be requested to verify it.

15. Right to lodge a complaint

If you believe that the processing of your personal data does not comply with current regulations, you can lodge a complaint with the Spanish Data Protection Agency (AEPD).

Before lodging a complaint about the exercise of your rights, you can contact Habitur by email at info@habitur.es so that we can deal with your request.

16. Data of minors

The services offered through this website are not specifically aimed at minors.

However, accommodation bookings may require the processing of certain data of minors who form part of the guest group, where there is a legal obligation or it is necessary to manage the stay.

In these cases, the data must be provided by their parents, legal guardians or the responsible adult, as appropriate, and will be processed solely for the necessary and legally established purposes.

17. Data security

Habitur will adopt reasonable and appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access, disclosure or processing.

However, no system connected to the Internet can guarantee absolute security, so Habitur will review and update its security measures whenever necessary.

18. Data provided by third parties

Where a user provides personal data of other people, for example companions on a booking, they must ensure they are authorised to provide that data and that the information is correct.

Habitur will process this data solely for purposes relating to the booking, the provision of the service and compliance with applicable legal obligations.

19. Automated decisions

Habitur does not make decisions with significant legal effects on users based solely on the automated processing of their personal data.

20. Third party links and services

The website may contain links or content from pages, social networks, booking platforms or other services managed by third parties.

When users access these services, they are subject to the terms and privacy policies set by their respective controllers.

Habitur does not control data processing carried out independently by these third parties.

21. Changes to this Privacy Policy

Habitur may modify this Privacy Policy when necessary to adapt it to legislative changes, guidance from data protection authorities, changes in the services offered or changes in the technologies used on the website.

The version in force will always be the one published on habitur.es.

22. Contact

For any questions about this Privacy Policy or the processing of personal data, you can contact:

  • Controller: Marc Munar Gaspar · Habitur
  • Email: info@habitur.es
  • Phone: +34 618 16 48 39
  • Address: C/ Llorenç Frau, 84, bajos, 07198 Palma, Balearic Islands, Spain

Last updated: September 2026.

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